Delete your easyKiosk account

Who can delete an account

Only the business owner can delete an easyKiosk account. Deleting it removes the whole business: all stores, products, orders, customers, staff accounts and settings.

Staff accounts are created and managed by the business owner. If you work for a business that uses easyKiosk, please ask your employer.

Before you start

You’ll need to do these first. The Delete button stays unavailable until they’re done:

1. Cancel your subscription: sign in at easykiosk.biz, then go to Dashboard, then Subscription, then Cancel.
2. Close any open tabs on your tills.
3. Capture or release any card holds(pre-authorisations) still open on customers’ cards.

We also recommend you:

• Take your stores offline on delivery apps(Uber Eats, Deliveroo, Just Eat and others) through your delivery partner, so customers can’t place orders you won’t receive.
• Download any records you need for your own accounts and tax returns before you delete.

How to delete your account

1. Sign in at easykiosk.biz as the business owner.
2. Go to Dashboard, then Account, then Delete business account.
3. Enter your password. We’ll email you a confirmation link, valid for 1 hour.
4. Click the link to confirm.

What happens next

• Your account is scheduled for deletion 30 days after you confirm.
• Straight away, all your tills and devices are signed out and can no longer be used, and your integrations stop sending and receiving orders.
• You can change your mind at any time during those 30 days. Sign in at easykiosk.biz and choose Cancel deletion. Your account will be restored as it was, apart from your subscription, which you can restart from the dashboard.
• Refunds during this time can be made from your card payment provider’s own dashboard.

What we delete and what we keep

30 days after you confirm, we delete your business account and its data: stores, products, orders, customers, staff accounts and settings. We keep only:

• Our invoices and billing records to you, for up to 6 years, to meet tax and accounting law.
• Security and fraud prevention logs, for a limited period, unless needed for an investigation or legal claim.

Can’t sign in?

If you can’t sign in to delete your account, email [email protected] from the email address on the account. We’ll verify your identity and help you.